![]() # If you want to reward a helping post, you can click the XP button. # If an answer was the solution to your problem, please mark it as the solution. These depend on the country/language you chose. The site will now give you the available contact options. # As final choice, select a topic and enter your problem and click next # On the next page, select your platform and click next # Click on the provided game image to select it and next. # Now search the game you need help with. # If need, you can change your language by clicking on the displayed language in the menu bar, top-left # Please login to the site by using the login fucntion in the menu bar, top-right. To contact support, please visit the following site: Even if this is not the case, I suggest you contact a game advisor to assist you and check your account. Hi, the only thing I could think of is that the game and dlc are registered on different accounts. Information, Guides and Announcements for the EA app.Make sure the account you use to log in on is the same account youre using to sign in when you boot up the game. Enter the product code through that and launch Bad Company 2 through Steam again. Last step if it doesn't work is to disable firewall whilst you play. After clicking that there should be Add A Game at the top right-hand of the webpage. Open the program and press 'add a game' find battlefield bad company 2 and then it will update the servers and clients for you! Then you should be sorted Next step go to official punk buster website and download their setup tool. Re install it and check that everything is either green or blue (checking for errors) and also look out if pnkbster A and pnkbuster B is okay in that dialogue box. Double click it and a window will pop up asking to install/reinstall or uninstall. If you go to your steam folder on computer (in program files (x86) if you have 64bit windows, then go steam > steamapps > common > battlefield bad company 2 > and then find the install folder you'll see punk buster is there as an. What kind of error message do you get? Is it from in game? The error message I got was something like 'requested A301 and C305 cannot retrieve pbcl error' after joining a game for a few minutes Short version: find punk buster in your bad company 2 folder and re install to repair, download punk buster setup tool to update bad company 2 servers and clients manually (it's really simple and does it for you). I managed to find a web pag on ea help where I could view my cases and when I clicked there after a while a button appeared to chat to a live agent what do you mean update server clients ? I reinstalled punkbuster but I still get an error message. Got in a bit of a mess and ended up duplicating my cases and I think EA help realised this and took away my option to chat and asked me to call instead. My EA help case page didn't look like it was loading after I pressed submit, yours might do the same and I thought I'd lost my case and made another one. They'll add the game to your origin library eventually and then your steam game will recognise that when you log in through the in game EA login. Originally posted by Atag:you need to go to EA help website and you'll be able to search for the game to find help. ![]() I have Origin account and EA account as well, and I have already redeemed 2 serial codes. When I click play, Steam shows me 2 serial keys (Viet Nam and Specact DLC). I managed to find a web pag on ea help where I could view my cases and when I clicked there after a while a button appeared to chat to a live agent Hi guys, I purchased Battlefield Bad Company 2 on Steam. Oh and If you have problems with punkbuster (anti cheat software) when you finally get into the game like I did, you'll have to download their setup tool from their website and update the server clients, it's easy. Eventually you should get it a point where you can talk to a live agent and they will ask you questions and they will eventually add the game to your origin library at which point your steam version should recognise it when you log into your ea account in the in game menus. You'll end up creating a case with them where you can attach screenshots. Once you've found the game on ea help site it'll suggest questions and answers but just keep going till it lets you contact them You need to go to EA help website and you'll be able to search for the game to find help. ![]()
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